FAQ

1. What is Coquette & Co?

Coquette & Co is an online clothing brand based in Algeria, founded in 2024. We specialize in providing stylish and high-quality fashion for women.

2. What payment methods do you accept?

We accept various payment methods, including Yalidine payment upon delivery, Baridimob, and CCP payments. If you choose Baridimob or CCP, please request our credit card information first and make sure to send us a receipt.

3. What is your return policy?

All sales are final at Coquette & Co. We do not accept returns or exchanges once an order is placed. Please ensure you review your order carefully before completing your purchase.

4. How long does shipping take?

Estimated delivery time is around 24-48 hours after your order has been processed. You will receive a notification when your order arrives.

5. How can I track my order?

Once your order has shipped, you can receive a tracking code via phone message to monitor the status of your shipment. (check the shipping and delivery section for more info) 

6. What should I do if I receive a damaged product?

If you receive a damaged item, please contact our customer service team immediately for assistance.

7. How can I contact customer service?

You can reach our customer service team through our website's contact form or by messaging us on Instagram for quick responses.

8. Do you offer international shipping?

Currently, we only ship within Algeria. Please check back in the future for potential international shipping options.

9. How can I stay updated on new products and promotions?

You can follow us on social media to stay informed about our latest collections and special offers.

If you have any other questions that are not addressed here, feel free to reach out to us.